CIS Security provides services to a large number of customers across a wide variety of industries, including commercial, industrial, multi-family, retail, and schools. We provide both Mobile Patrol Services and On-Site Security Services. All aspects of our business make us unique and contribute to our promise of superior service and reliable people.
Security Training
CIS Security Officers take your security seriously. Becoming a CIS Security Officer requires each candidate to undergo extensive proficiency tests and training. All CIS Security Officers must complete:
- Pre-employment drug screening
- Criminal background check and LiveScan
- Certification with the Bureau of Security & Investigative Services (BSIS)
- State mandated 40 hour security curriculum training
- On-site training specifically geared toward achieving each client’s desired outcome
All officers also receive continuous on-site training by our Operations Supervisors for the duration of their tenure at each site and have the complete support of our 24-hour Central Station Dispatch Center. Our Operations Supervisors and Patrol Officers conduct visits to all job sites on a daily basis to make sure each customer is receiving the best service possible. Some of the unique aspects of our service include:
Checkpoint – Guard Tour Accountability
Checkpoint is your built-in accountability report. Our entire force utilizes hand-held devices that are specific to each site. Using these devices, our guards check-in at designated areas at your site. Fully detailed reports are available to you, giving peace of mind that you are getting the service you are paying for.
Download Checkpoint Accountability (PDF)
Download Checkpoint Reporting (PDF)
24-Hour Central Station Dispatch Center
Our 24-Hour Central Station Dispatch Center is staffed entirely with our own employees. This center serves as a communication hub for our field employees, as well as a round the clock call center for our customers and their employees. Every conversation is recorded for quality assurance and all activity is logged for our archives, demonstrating our commitment to accountability. Checkpoint allows our dispatchers to enter all activity reported by our Security Officers.
Account Management
CIS Security guarantees that your account is managed in a friendly and professional manner. Our Account Managers and our customer service representatives ensure that any incidents, problems, or complaints are dealt with in a timely manner. In addition, recommendations for potential services may be provided based on analyzing our customers’ needs. When requested, we can send a detailed report of significant incidents via Checkpoint. Minor occurrences can be mitigated on your behalf, saving you from the 3:00 AM phone call.
Operations Supervision
CIS Security prides itself on the fact that we maintain 24-hour active field supervision via our team of Operations Supervisors. Day or night, this team is available to address anything from responding to emergency situations to everyday functions like training and site visitation. Our customers can rest assured knowing that we establish a constant supervisory presence to keep an eye on many locations during their shift.